Return Policy
RETURN POLICY
Last updated January 01, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you the product is damaged during the delivery, you may return it to us for a full refund or a replacement only. Please see below for more information on our return policy
RETURNS
All returns must be postmarked within three (03) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached
RETURN PROCESS
To return an item please email customer service at [email protected] or WhatsApp 0777185380 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address.
OneClick
Attn: Returns
RMA #
623/25/20,
Jayamawatha,
Homagama , Colombo
10200
Sri Lanka
Return shipping charges will be paid or reimbursed by us
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company or Bank.
EXCEPTIONS
The following items cannot be returned:
- Perfumes
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
It you have any questions concerning our return policy, please contact us at:
0777185380